There are a number of ways you can get help.

  1. You can find answers to some of the more frequently asked questions in our FAQs section below or you can contact us.

FAQs

Listed below are the answers to some frequently asked questions you may have.  We will be monitoring the questions members ask and adding to this section, so if your question is not covered, please contact us on (02) 9267 3098 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Just click on a question from the list below to find the answer.

How do I print?

Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser. ^

How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. ^

What do I do if the website gets stuck?

If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately on (02) 9267 3098 or by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . ^

How do I clear my internet cache?

If you use Netscape Navigator, select 'Edit' then 'Preferences' from the menu bar at the top of the screen. Click on 'Cache' under 'Advanced' from the list on the left box, then 'Clear memory cache' and 'Clear disk cache'. Once your computer has finished (this may take a while) click 'OK', quit Navigator and relaunch.

If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch. ^

What browser should I use?

The Fire Brigades Employees' Credit Union site has been optimised for Internet Explorer 6.0+ and Mozilla Firefox 1.5+. Please update your browser if you start experiencing problems.

Microsoft Internet Explorer
 Download Microsoft Internet Explorer PC version
 Download Microsoft Internet Explorer Macintosh version

Netscape Navigator
 Download Netscape Navigator for PC and Macintosh ^

What do I do if I get a page error?

When browsing the Fire Brigades Employees' Credit Union site you may come across page errors. If these errors persist please contact us on (02) 9267 3098 or by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . ^

How can I get further information?

For further information or help in regards to the Web site please contact us on (02) 9267 3098 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . ^