Mobile Banking FAQs
What is Mobile Banking?
What is the difference between Mobile Banking and Online Banking
What functionalities are available on Mobile Banking?
How do I access Mobile Banking on my mobile?
Do I need to register to access the Mobile Banking service?
Will I be charged a fee for using Mobile Banking?
Can I access Mobile Banking when I’m overseas?
Is Mobile Banking secure?
How can I maintain the security of my Mobile Banking details?
What is Mobile Banking?^
Mobile Banking is Online Banking on your mobile phone. It allows you to complete your banking at your own time and convenience.
What is the difference between Mobile Banking and Online Banking?^
The Mobile Banking format is designed a bit different to Online Banking. It is much simpler and easier to use as it is designed specially for mobile phones.
The other difference is the available banking features. See below for a list of the available functionalities on Mobile Banking.
What functionalities are available on Mobile Banking?^
All the most popular services will be available on Mobile Banking, these include:
• Viewing your name, account names and balances
• Viewing current and available balances, transaction listings and details
• Transferring funds (internal and external)
• Paying bills using BPAY (includes already set up billers and new billers)
• Viewing your interest on savings and loans
• Viewing your address, telephone, mobile and email details
• Send us an email enquiry
For services such as redraw, change of address, and card activation you will still need to access Online Banking
How do I access Mobile Banking on my mobile?^
Open your mobile phone web browser and go to http://firecu.com.au then select ‘Internet Banking’.
Do I need to register to access the Mobile Banking service?^
No additional registration is required. If you have an iPhone, Blackberry, Nokia, Nokia Ajax, Pocket IE or Safari and are already registered for Online Banking you can immediately access our new Mobile Banking service.
Will I be charged a fee for using Mobile Banking?^
No. There are no additional Fire Brigades Employees' Credit Union fees or charges for using the Mobile Banking service. Please be aware that charges may be applicable from your service provider. To confirm these details contact your mobile service provider to enquire about your current data plan.
Can I access Mobile Banking when I’m overseas?^
Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider.
Is Mobile Banking secure?^
Yes. Mobile Banking has the same security and authentication procedures as regular Online Banking. No data is stored on your phone and you can easily disable access via Online Banking if you lose your phone. Your Mobile Banking session will also time out after a 10 minute period of inactivity.
How can I maintain the security of my Mobile Banking details?^
If you are an iPhone user, we recommend that you do not install any items on your iPhone that are not approved by apple, or remove restrictions on your iPhone imposed by Apple. This will help to maintain the high level of security of your handset and its contents. Installing items not approved by apple will leave your phone vulnerable to being targeted by malware.
We stress however that using your iPhone for Mobile Banking or any other service will always remain secure provided you follow this advice.
If you have installed software on your iPhone that has not bee approved by Apple, you can use iTunes to restore the device to Apple’s factory firmware. Changing passwords alone will not protect you from any malware.
