There are a number of ways you can get help.
You can find answers to some of the more frequently asked questions in our FAQs section below or you can contact us.
Just click on a question from the list below to find the answer.
- How do I print?
- How can I view forms and other documents?
- What do I do if the website gets stuck?
- How do I clear my internet cache?
- What browser should I use?
- What do I do if I get a page error?
- How can I get further information?
Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser. ^
Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. ^
If you use Netscape Navigator, select 'Edit' then 'Preferences' from the menu bar at the top of the screen. Click on 'Cache' under 'Advanced' from the list on the left box, then 'Clear memory cache' and 'Clear disk cache'. Once your computer has finished (this may take a while) click 'OK', quit Navigator and relaunch.
If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch. ^
The Fire Brigades Employees' Credit Union site has been optimised for Internet Explorer 6.0+ and Mozilla Firefox 1.5+. Please update your browser if you start experiencing problems.
Microsoft Internet Explorer
Download Microsoft Internet Explorer PC version
Download Microsoft Internet Explorer Macintosh version
"Because you get to speak to someone when you ring...because it is so personal...because you all seem to care...I think you are fantastic"
- a member quote from our 2012 member survey